Mortgage Broker Marketing - Sell Problems, Not Solutions
You're in the relationship business and that changes your
marketing strategy on how to attract Realtors® as clients.
Are your marketing messages to Realtors® guilty of these
promises?
- To render great customer service... - To close loans on
time... - To offer the best competitive rates... - To help them
make more money... - To deliver referrals or free leads... - To
co-market services... - To qualify all buyers through a
diversity of programs...
Guess what...Realtors® have heard this before. So much so, that
they've become immune to listening. Your message is competing
with other similar messages and getting lost in the noise. If
you can't cut through the noise and stand out from competitors
than you're invisible.
To stand out, learn their language
You don't like hearing static during your favorite song played
on the radio, why put real estate agents through that same pain.
When you're engaged in conversation with agents talking about
closing loans on time, returning calls promptly, keeping clients
informed about their loan application that's like static beating
on their eardrums.
Instead of speaking Swahili, you need to speak their language.
If you listened to a professional conversation between two
realtors, what would you hear? They'll talk about listings,
sales, commissions, referrals, open houses, marketing, policies
that affect them, etc. In other words, they'll talk about real
estate, not about mortgages. Why? Because that's their business.
To stand out, understand their problems
Today, mortgages are a commodity, there's a mortgage guy on
every corner. If an agent needs a loan officer, they can step
outside their office door and have several choices within a city
block.
But agents don't want a loan officer - they want someone who can
help solve their problems. Reflect back for a moment on the
conversation between two agents and you'll also hear them bicker
about problems they can't solve.
"Builders are capping my commissions..." "There's not enough
inventory..." "Sellers want me to reduce my commission rate..."
"I'm getting contracts on properties the night before the open
house..." "Investors are submitting ridiculous and embarrassing
offers..." "There's twice as many realtors farming my area this
year..." "My marketing isn't as effective as it used to be..."
"My buyers dumped me for another realtor..." "I'm averaging only
one sale a month..." "I have very little repeat or referral
business." "I lost my listing to the competition..." "My open
houses produce little traffic and few good leads..."
If you want to stand out, understand their problems and
facilitate solutions that solve them.
To stand out, describe problems - not solutions
With a solution in hand, you're ready to market a powerful
message that'll get heard - the problem. Agents are more likely
to listen if your message describes a problem, instead of the
solution.
Think about this - your message communicates competency.
Competency shows you understand the problem. Your message
communicates - caring - because many agents don't believe loan
officers care about them. Finally, your message communicates -
potential - which stirs an agent's curiosity to learn more about
your solution.
Their curiosity is what will spark their level of interest
forward. You realize with more opportunities for one-to-one
interactions, the more familiarity and trust can develop. Two
key ingredients to successfully attracting the relationships you
want.
To stand out, get noticed through associated channels
Part of your marketing plan should include points of contact
that your prospects can discover you. Of all the methods of
communicating your messages, direct solicitation is always the
toughest. To avoid this, make a list of points of contact you
can use for future promotional activities.
Here are some questions to consider:
Where do they network? What conferences or workshops do they
attend? What magazines, publications and newsletters do they
read? What websites do they visit frequently? What directories
are they listed in? Where do they advertise their services?
Your promotional activities should be pointed toward these
areas. Otherwise, you're left with direct solicitation that
isn't the most effective way.
About the author:
Go to www.loan-officer-marketing.com to get a free copy
of Jeff Nelson's Marketing Planning Guide, a 20-page workbook
designed to help you outline a strategy to become an Agent
Magnet.
Written By: Jeffrey Nelson